As part of the rollout of the “Managing Customer Culture toward Excellence” program, the IFF organized a skills transfer session for future IFF/ONCF trainers, held in Rabat from January 27 to 29, 2026.

Conducted with the pedagogical support of OUI ACADEMIE, this skills transfer represents a key milestone in the implementation of the training program for 200 ONCF managers, who will play a central role in transforming the customer experience.

Objectives of the coaching session for future trainers:

-Clarify techniques and professional facilitation practices: demonstrations of facilitation sequences and quality standards

-Present the training framework: learning objectives, target audience, delivery methods, duration, and logistics

-Review the step-by-step instructional design: learning intentions, key focus points, transitions, and time management

The trainers were supported in mastering a comprehensive training toolkit, ensuring a consistent and well-structured rollout.

In 2026, three additional modules will be scheduled to train approximately 1,000 ONCF employees, further embedding a culture of customer excellence across the railway network.