{"id":6259,"date":"2021-05-03T17:04:00","date_gmt":"2021-05-03T15:04:00","guid":{"rendered":"https:\/\/www.iff-ma.com\/debut-des-sessions-de-formation-manager-la-relation-client-au-quotidien\/"},"modified":"2021-05-06T13:32:43","modified_gmt":"2021-05-06T11:32:43","slug":"debut-des-sessions-de-formation-manager-la-relation-client-au-quotidien","status":"publish","type":"post","link":"https:\/\/www.iff-ma.com\/en\/debut-des-sessions-de-formation-manager-la-relation-client-au-quotidien\/","title":{"rendered":"Launch of the training session &#8220;Managing customer relations on a daily basis&#8221;"},"content":{"rendered":"\n<p>The webinar &#8220;the role of sales teams in customer relations&#8221; for top sales managers, organised by ONCF and IFF in partnership with SNCF, was the kick-off for a new training cycle: &#8220;Managing customer relations on a daily basis&#8221; aimed at 150 ONCF sales managers, train managers and station managers.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.iff-ma.com\/wp-content\/uploads\/2021\/05\/DSC_1071-1024x683.jpg\" alt=\"\" class=\"wp-image-6249\" srcset=\"https:\/\/www.iff-ma.com\/wp-content\/uploads\/2021\/05\/DSC_1071-1024x683.jpg 1024w, https:\/\/www.iff-ma.com\/wp-content\/uploads\/2021\/05\/DSC_1071-300x200.jpg 300w, https:\/\/www.iff-ma.com\/wp-content\/uploads\/2021\/05\/DSC_1071-768x512.jpg 768w, https:\/\/www.iff-ma.com\/wp-content\/uploads\/2021\/05\/DSC_1071-1536x1024.jpg 1536w, https:\/\/www.iff-ma.com\/wp-content\/uploads\/2021\/05\/DSC_1071-2048x1365.jpg 2048w, https:\/\/www.iff-ma.com\/wp-content\/uploads\/2021\/05\/DSC_1071-100x67.jpg 100w, https:\/\/www.iff-ma.com\/wp-content\/uploads\/2021\/05\/DSC_1071-330x220.jpg 330w, https:\/\/www.iff-ma.com\/wp-content\/uploads\/2021\/05\/DSC_1071-450x300.jpg 450w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p> This 2-day sessions training aims to better help managers to manage their teams, to satisfy customers and build loyalty by developing service attitudes; it aims to professionalise management in leading sales teams for a successful customer experience.<\/p>\n\n\n\n<p>The course focuses on the mobilisation of &#8220;soft skills&#8221; and also aims to engage managers in continuous improvement processes. It is characterised by a large number of role-playing exercises, coaching, exchanges on real-life situations and the sharing of professional practices.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.iff-ma.com\/wp-content\/uploads\/2021\/05\/DSC_1081-1024x683.jpg\" alt=\"\" class=\"wp-image-6251\" srcset=\"https:\/\/www.iff-ma.com\/wp-content\/uploads\/2021\/05\/DSC_1081-1024x683.jpg 1024w, https:\/\/www.iff-ma.com\/wp-content\/uploads\/2021\/05\/DSC_1081-300x200.jpg 300w, https:\/\/www.iff-ma.com\/wp-content\/uploads\/2021\/05\/DSC_1081-768x512.jpg 768w, https:\/\/www.iff-ma.com\/wp-content\/uploads\/2021\/05\/DSC_1081-1536x1024.jpg 1536w, https:\/\/www.iff-ma.com\/wp-content\/uploads\/2021\/05\/DSC_1081-2048x1365.jpg 2048w, https:\/\/www.iff-ma.com\/wp-content\/uploads\/2021\/05\/DSC_1081-100x67.jpg 100w, https:\/\/www.iff-ma.com\/wp-content\/uploads\/2021\/05\/DSC_1081-330x220.jpg 330w, https:\/\/www.iff-ma.com\/wp-content\/uploads\/2021\/05\/DSC_1081-450x300.jpg 450w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>In addition to this training for managers, IFF is preparing a module on &#8220;Posture and customer relations&#8221; which will be dedicated to Front Office teams starting from next June.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The webinar &#8220;the role of sales teams in customer relations&#8221; for top sales managers, organised by ONCF and IFF in partnership with SNCF, was the kick-off for a new training cycle: &#8220;Managing customer relations on a daily basis&#8221; aimed at 150 ONCF sales managers, train managers and station managers. This 2-day sessions training aims to<\/p>\n","protected":false},"author":3,"featured_media":6255,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1218],"tags":[],"yst_prominent_words":[3055,3053,2353,2354,2372,3017,1497,93,2355,977,2357,159,299,2370,3051,3052,3054,589,2359,1517],"class_list":["post-6259","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.iff-ma.com\/en\/wp-json\/wp\/v2\/posts\/6259","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.iff-ma.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.iff-ma.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.iff-ma.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.iff-ma.com\/en\/wp-json\/wp\/v2\/comments?post=6259"}],"version-history":[{"count":2,"href":"https:\/\/www.iff-ma.com\/en\/wp-json\/wp\/v2\/posts\/6259\/revisions"}],"predecessor-version":[{"id":6261,"href":"https:\/\/www.iff-ma.com\/en\/wp-json\/wp\/v2\/posts\/6259\/revisions\/6261"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.iff-ma.com\/en\/wp-json\/wp\/v2\/media\/6255"}],"wp:attachment":[{"href":"https:\/\/www.iff-ma.com\/en\/wp-json\/wp\/v2\/media?parent=6259"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.iff-ma.com\/en\/wp-json\/wp\/v2\/categories?post=6259"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.iff-ma.com\/en\/wp-json\/wp\/v2\/tags?post=6259"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/www.iff-ma.com\/en\/wp-json\/wp\/v2\/yst_prominent_words?post=6259"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}