{"id":10770,"date":"2026-02-05T10:25:39","date_gmt":"2026-02-05T09:25:39","guid":{"rendered":"https:\/\/www.iff-ma.com\/transfert-de-competences-ouiacademie-oncf\/"},"modified":"2026-02-05T11:25:56","modified_gmt":"2026-02-05T10:25:56","slug":"transfert-de-competences-ouiacademie-oncf","status":"publish","type":"post","link":"https:\/\/www.iff-ma.com\/en\/transfert-de-competences-ouiacademie-oncf\/","title":{"rendered":"Skills Transfer \u2013 OUI ACADEMIE \/ ONCF"},"content":{"rendered":"\n<p>As part of the rollout of the <em>\u201cManaging Customer Culture toward Excellence\u201d<\/em> program, the IFF organized a skills transfer session for future IFF\/ONCF trainers, held in Rabat from January 27 to 29, 2026.<\/p>\n\n\n\n<p>Conducted with the pedagogical support of <strong>OUI ACADEMIE<\/strong>, this skills transfer represents a key milestone in the implementation of the training program for 200 ONCF managers, who will play a central role in transforming the customer experience.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/www.iff-ma.com\/wp-content\/uploads\/2026\/02\/d6a6d5d6-2927-4a27-bfd4-55fb40889112-1024x768.jpg\" alt=\"\" class=\"wp-image-10765\" srcset=\"https:\/\/www.iff-ma.com\/wp-content\/uploads\/2026\/02\/d6a6d5d6-2927-4a27-bfd4-55fb40889112-1024x768.jpg 1024w, https:\/\/www.iff-ma.com\/wp-content\/uploads\/2026\/02\/d6a6d5d6-2927-4a27-bfd4-55fb40889112-300x225.jpg 300w, https:\/\/www.iff-ma.com\/wp-content\/uploads\/2026\/02\/d6a6d5d6-2927-4a27-bfd4-55fb40889112-768x576.jpg 768w, https:\/\/www.iff-ma.com\/wp-content\/uploads\/2026\/02\/d6a6d5d6-2927-4a27-bfd4-55fb40889112-100x75.jpg 100w, https:\/\/www.iff-ma.com\/wp-content\/uploads\/2026\/02\/d6a6d5d6-2927-4a27-bfd4-55fb40889112.jpg 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Objectives of the coaching session for future trainers:<\/strong><\/p>\n\n\n\n<p>-Clarify techniques and professional facilitation practices: demonstrations of facilitation sequences and quality standards<\/p>\n\n\n\n<p>-Present the training framework: learning objectives, target audience, delivery methods, duration, and logistics<\/p>\n\n\n\n<p>-Review the step-by-step instructional design: learning intentions, key focus points, transitions, and time management<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/www.iff-ma.com\/wp-content\/uploads\/2026\/02\/cd4aecc6-8c28-4de5-a5a1-4e84bc0db48c-768x1024.jpg\" alt=\"\" class=\"wp-image-10767\" srcset=\"https:\/\/www.iff-ma.com\/wp-content\/uploads\/2026\/02\/cd4aecc6-8c28-4de5-a5a1-4e84bc0db48c-768x1024.jpg 768w, https:\/\/www.iff-ma.com\/wp-content\/uploads\/2026\/02\/cd4aecc6-8c28-4de5-a5a1-4e84bc0db48c-225x300.jpg 225w, https:\/\/www.iff-ma.com\/wp-content\/uploads\/2026\/02\/cd4aecc6-8c28-4de5-a5a1-4e84bc0db48c-75x100.jpg 75w, https:\/\/www.iff-ma.com\/wp-content\/uploads\/2026\/02\/cd4aecc6-8c28-4de5-a5a1-4e84bc0db48c.jpg 960w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure>\n\n\n\n<p>The trainers were supported in mastering a comprehensive training toolkit, ensuring a consistent and well-structured rollout.<\/p>\n\n\n\n<p>In 2026, three additional modules will be scheduled to train approximately 1,000 ONCF employees, further embedding a culture of customer excellence across the railway network.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As part of the rollout of the \u201cManaging Customer Culture toward Excellence\u201d program, the IFF organized a skills transfer session for future IFF\/ONCF trainers, held in Rabat from January 27 to 29, 2026. Conducted with the pedagogical support of OUI ACADEMIE, this skills transfer represents a key milestone in the implementation of the training program<\/p>\n","protected":false},"author":3,"featured_media":10764,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1218],"tags":[],"yst_prominent_words":[5447,1489,3812,2372,2727,1497,1506,1486,1485,4562,5273,589,1544,1550,1517],"class_list":["post-10770","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.iff-ma.com\/en\/wp-json\/wp\/v2\/posts\/10770","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.iff-ma.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.iff-ma.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.iff-ma.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.iff-ma.com\/en\/wp-json\/wp\/v2\/comments?post=10770"}],"version-history":[{"count":2,"href":"https:\/\/www.iff-ma.com\/en\/wp-json\/wp\/v2\/posts\/10770\/revisions"}],"predecessor-version":[{"id":10773,"href":"https:\/\/www.iff-ma.com\/en\/wp-json\/wp\/v2\/posts\/10770\/revisions\/10773"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.iff-ma.com\/en\/wp-json\/wp\/v2\/media\/10764"}],"wp:attachment":[{"href":"https:\/\/www.iff-ma.com\/en\/wp-json\/wp\/v2\/media?parent=10770"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.iff-ma.com\/en\/wp-json\/wp\/v2\/categories?post=10770"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.iff-ma.com\/en\/wp-json\/wp\/v2\/tags?post=10770"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/www.iff-ma.com\/en\/wp-json\/wp\/v2\/yst_prominent_words?post=10770"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}